MakeSDT Functionalities
Design to add value to relevant Help Desk Services by
- Increasing Customer Satisfaction ratios through higher efficiency and quality
- Lowering costs
- Enhancing services (e-business)
- Beating Competition
Full integrated tool
- Functionality added to core MS Dynamics CRM 4.0
- Design based on ITIL© best practices
- Service Life Cycle: 11 targeted integrated Service Management Processes
Improved reporting & measurement
- Monitoring and Follow-up of key metrics defined by process
- Dashboards & KPI analytics
- Reporting Wizard & Scheduled Reporting

