Design to add value to relevant Help Desk Services by

•  Increasing Customer Satisfaction ratios through higher efficiency and quality
•  Lowering costs
•  Enhancing services (e-business)
•  Beating Competition

Full integrated tool

• Functionality added to core MS Dynamics CRM 4.0
• Design based on ITIL© best practices
• Service Life Cycle: 11 targeted integrated Service Management Processes

Improved reporting & measurement

• Monitoring and Follow-up of key metrics defined by process
• Dashboards & KPI analytics
• Reporting Wizard & Scheduled Reporting