Benefit from latest technology

• .Net – Easy integration to LOB apps.
• Prepared APIs to integrate Telephony (PBX & IVR)
• Ease of use (Scalable & flexible operations)
• Rapid deployment (incl.- User self-services)
• License Concept
• Hosted capabilities
• Configurable Schema, Forms and Workflow
• Rich  Analytics Reporting & Dashboards
• Multi-tenant architecture with advanced data privacy and many more...

Crystallized business case (ROI)

• Low TCO / fast breakeven
• Lowering Cost/Minute handle time
• Increasing employee productivity
• Reduction of call deflection ratios
• Minimizing abandon
• Improved customer satisfaction
• Improved collaboration
• Lowering training & IT costs
• Identifying trends

MakeSDT now!

• IMPLEMENT Dynamics CRM…
• Keep it simple / Run a pilot
• Extend beyond CRM (access multiple corporate systems)
• Start with the business case and specific business goals – Know your audience
• Address Solution Set Strategically
• Create Great Customer Experiences
• Edit Knowledge Base before loading