The evolution of Service Centers

An effective Service Center?

“The ability for an enterprise to provide a single, effective point of contact for customers with any mean, at any subject”

But, what dissatisfied customers still hear...

“I’ll transfer you now…”
“Can you please give me your ID …” (at the 4th time/IVR)
“Can you please tell me what’s the problem …” (4th time)
“Okay, for this you will have to call a different No. …”
“Apologies, our operator Sally is not working today …”
“I’m sorry, I can’t see your billing info …”
“Please send us a fax to …”
“Have you called us before …”
 “Hold on, we are experiencing some technical issues …”
“Your call is important to us, please wait …”
 and so on…