Support Options
Would you like to extract the highest possible benefit from your investment by using your CRM Solution effectively?
Knowledge of administrative and support tasks of your processes and IT solutions is a critical element for users to adapt easily and maintain the profitability of your applications.
Companies have to take into account the changing needs of the processes that support the areas of sales, marketing and customer service.
The MakeSoft Technologies application maintenance team is dedicated to helping its clients succeed on all fronts and get the maximum benefit from their technology systems.
Different support levels for your business
We are always trying to adapt our services to the different needs of our client’s businesses. That is why we have created different service level offers that go from providing assistance on demand according to their needs, to covering the day to day administration requirements and solving whatever problems might arise.
| Support Levels | ||
|---|---|---|
| STANDARD | PREMIUM | |
| Platform Availability | 24x7 | 24x7 |
| Number of problems | Unlimited | Unlimited |
| Online knowledge platform | Incluído | Incluído |
| Online support | 8x5 | 10x5 |
| Remote assistance |
Optional | Optional |
| Guaranteed Response Time (max) |
92% in 6 hours | 92% in 4 hours |
| Guaranteed Solving Time (max) |
90% in 48 hours | 90% in 18 hours |
| Priority Assistance | Included | |
| Assigned Assistance Technitian | Included (50+ usu) | Included (30+ usu) |
| Administrative Services | Included | |

