| CRM Pay per Use |
| Contract period (minimum) |
1 year |
| MS Dynamics CRM licence + maintenance |
included |
| Contract period fee (2 years or more) |
2 months free |
| Storage space |
2 GB per user |
| Data transfer |
Unlimited |
Version
|
CRM 4 Enterprise |
| Personalization and training support |
optional |
| Additional modular functionality |
optional |
| 30 day trial period |
|
| 30 day money refund guarantee (after initial installation) |
|
| Personalized URL (mycompany.makecrm.net) |
|
| SLA warrantee |
FREE |
| CRM toolbar for Outlook |
FREE |
| SSL Certificate |
|
| Server type |
Shared clusters
|
| Rapid activation service |
|
| Firewall |
FREE
|
| DNS administration service |
FREE |
| Anti-Virus protection |
|
| Features |
| Access via Web |
|
| Offline access |
|
| Personalized work area |
|
| Exchange integration |
|
| Office integration |
|
| Work Flow Tools |
|
| Sales module |
|
| Marketing module |
|
| Customer service module |
|
| Reports tools |
|
| Multiple currencies |
|
| Supported languages |
35+ |
| Server Specifications |
| Servers |
Dell |
| CRM server farm |
3 |
| SQL server farm |
3 |
| Operating system |
Win 08 Ent. |
| SQL database |
SQL 08 Ent. |
| Hard drives |
(4) 300 GB |
| Drive System |
RAID 5 |
| Intel Xeon CPU |
Quad Core |
| 2.8 GHz |
| Memory (RAM) |
16 GB |
| Support Details | BASIC | STANDARD | PREMIUM |
| Platform availability |
24x7 |
| Support |
|
8X5 (09:00-17:00 CET) |
10X5 (09:00-19:00 CET) |
| Incident Support |
|
|
|
| Incident Number |
|
Ilimitado |
Ilimitado |
| Guaranteed response time (Max) |
|
92% in 6 hours |
92% in 4 hours |
| Guaranteed solving time (Max) |
|
90% in 48 hours |
90% in 18 hours |
| Administration systems |
|
|
|
| Remote Assistance |
optional |
optional |
optional |
| Online Knowledge database |
|
|
|
| Data migration assistance |
|
optional |
|
| Priority Assistance |
|
|
|
| Assigned Assistance Technician |
|
Included (50+ usu) |
Included(30+ usu) |
| Secured Data Center |
| Protected servers |
|
| Security copy: Increased daily and 1 complete monthly |
|
| Data recovery/ disaster – 1 monthly |
|
| Data recovery/ disaster – additional |
optional |
| 24x7 monitoring |
|
| ISO fulfillment |
disponible |
| Additional characteristics |
| Additional storage (per GB) |
To be confirmed |
| Dedicated Firewall |
optional |
| Daily backups |
optional |
| Email server (myname@mycompany.com) |
available |
| Email accounts (myname@makesaas.net) |
available |
| Email storage |
available |
| Intranet portal (SharePoint) |
available |
