The quality of a service is the perception of the client.
Achieving quality means taking into account three basic quality requirements.

1. Technical aspects- incorporating the scientific and technological aspects that affect the service.
2. The human aspect-maintaining good relations between the client and the company.
3. The economic aspect- trying to reduce costs.

The Makesoft Quality programme reflects the level of excellence and value of our solutions:

• Productivity - services produced with the technology, human resources, knowledge and material at a competitive cost in accordance with market expectations.
• Utility - solutions which perform tasks according to the established requirements.
• Viability /sustainability, - solutions that employ their function over an established period of time using MTBF (Mean Time Between Failures) and/or MTTR (Mean Time To Repair)
• Flexibility and efficiency- solutions that can be used with different purposes, capacities and settings.

Makesoft adheres to the QMS programme by means of:

• The ISO9000 quality certificate.
• All products come with the Microsoft quality certification.
• Employees are qualified in the latest methods (ITIL, PMI, MCPs de Microsoft)